Frequently Asked Questions


Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouse packs your goods and have it shipped as soon as possible. Once you order has been shipped, you will receive a tracking number.  If you did not receive your tracking number or do not see any updates under your Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping takes?

A: Shipping times vary depending on where you are shipping to.  Orders are fulfilled within 24 hours and a tracking number will be provided to you when it ships out.  You will be able to see track your package’s progress with the tracking number.

Q: Do you ship Internationally?

A: Yes! We ship worldwide. Just enter your shipping information when you check out.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon purchasing of your product.

Q: How do I order on your website?

A: Simply find the product you’d want and click the blue “Add To Cart” button. Fill in your shipping and billing information and we’ll have your order shipped to you as soon as possible!

Q: Does BioTrition provide a quality guarantee for all the products being sold?

A: Absolutely! All of our products are backed by a 100% Money Back Guarantee.  If you do not like the product, find it damaged, or have any other concerns, contact us immediately. We do all we can to ensure your best shopping experience. Simply contact us and we’ll address it right away.

Q: Do you offer a refund if I don’t like the product?

A: Absolutely! We offer a full refund on your order if you don’t like the product. Simply visit our refund policy page for complete details.

If you have any additional questions that has not been addressed in our FAQ. Please contact us and we will get back to you as soon as possible!